These terms cover your use of Nava. Using the service means you accept them. They are written to be read, not to be impenetrable; if something here seems unfair, write to us and say so.
The service
We provide software for tracking a jewelry store's repairs and layaways and messaging its customers about them, and we design, build and host the shop's website. We host it all, keep it working, and improve it. You get your own isolated system, reached at your own web address.
Your account
You are responsible for who you give sign-ins to and for what they do with them. Tell us promptly if an account is compromised. You must be authorised to act for the business you are signing up.
Your data is yours
Your records belong to you. We hold them to run the service for you and do not sell them, mine them to build products for anyone else, or hand them to another shop. You can export them at any time, and we will export them for you when you leave.
Text messaging
You may text only people who have given you their number for that purpose, and only about their own business with your shop. You are responsible for having consent. Carriers and the TCPA impose real obligations here, and abuse gets a shop's registration revoked — so we will suspend messaging if we see it being misused.
Texts are sent through your own Twilio account, under your own carrier registration. Twilio bills you directly for the messages you send and for its registration fees; those charges are between you and Twilio and are not part of our price.
Payment
The tracker is $79 a month, or $149 a month with your website, billed monthly in advance, plus a one-time setup fee of $49. Either plan can instead be paid yearly in advance — $699 a year for the tracker, $1,599 a year with your website — and the setup fee is waived on a yearly plan. The setup fee covers bringing your records across and getting you started. Every plan comes with a 30-day money-back guarantee: if you cancel within 30 days of signing up, we refund everything you have paid us, setup fee included. After that, cancel any time and you keep the service to the end of the period you have paid for — the month, or the year on a yearly plan; we do not pro-rate refunds for a partial period. Prices can change with 30 days' notice by email.
Availability
We work to keep the service running and to fix faults quickly, but we do not promise it will never be unavailable. Keep the means to take a payment and write a ticket by hand — every shop should, whatever software it runs.
Liability
The service is provided as it is. To the extent the law allows, our liability for any claim is limited to the fees you paid us in the twelve months before it arose. Nothing here limits liability that cannot lawfully be limited.
Ending it
You can stop at any time from your account or by emailing us. We may suspend an account for non-payment, or for use that puts the service or other shops at risk, and we will tell you why.